Akashdeep Singh
TRANSFORMATIONAL HOSPITALITY LEADER
16+ Years of experience | CHIA & CHAT Certified | Operational Excellence | Revenue Strategy | Digital Transformational Leader
About Me
From Rainforest Resorts to Revenue Strategy: My Journey.I am a transformational hospitality leader with over 16 years of experience bridging two distinct worlds: the high-touch luxury of Indian resorts and the high-efficiency operational demands of the German market.
My career began in the complex landscape of Indian hospitality, navigating high-volume operations at Mahindra Holidays and leading departments at the ultra-luxury Vivanta by Taj at Madikeri, where I oversaw a 72-hectare rainforest resort. That experience taught me the art of guest satisfaction. I developed a deep understanding of hospitality logistics by managing guest requests across a vast 5-kilometer villa network. This experience instilled in me a high level of discipline regarding service timing and quality control under demanding physical conditions.
However, my tenure as F&B Manager at INNSiDE By Meliá Leipzig defined my approach to business. I didn’t just manage operations; I optimized them. By combining strict P&L management with service excellence initiatives, I successfully drove 17% annual revenue growth and a 3% increase in profitability, all while lifting online guest review scores by 21%.
Today, I position myself at the intersection of operations and analytics. Currently pursuing an Executive MBA at Les Roches and holding certifications in Hotel Industry Analytics (CHIA) and Technology (CHAT), I use data to make decisions that keep investors happy and guests returning. Fluent in German (C1) and English (C2), I am ready to lead diverse teams in the DACH region through digital transformation and sustainable growth.
PROFESSIONAL EXPERIENCE
F&B Manager | INNSiDE By Meliá, Leipzig (May 2018 – January 2026)
Promoted through several leadership tiers (from Assistant Restaurant Manager to Department Head) to oversee 4 outlets, 177 rooms, and a banquet area for up to 300 guests.
• Financial Growth: Delivered 17% annual revenue growth and a 3% increase in profitability through strategic pricing, upselling initiatives, and rigorous cost control.
• Quality Excellence: Boosted guest satisfaction and online reputation scores by 21% by implementing targeted service-excellence programs.
• Leadership & Training: Served as a certified onboarding trainer for managers and designed development programs to improve employee retention.
• Strategic Turnarounds: Hand-picked for a Task Force assignment at Meliá Düsseldorf to restructure their F&B department.
• Event Sales: Re-positioned event offerings to capture corporate clients, successfully expanding the banquet business.Restaurant Manager | Radisson Blu, Faridabad (September 2016 – February 2017)
Pre-Opening Manager for Pan Asian Restaurant, Tea Lounge & 24x7 Restaurant including Room Service.
Managed 4 outlets and banquet facilities for up to 1,000 guests within a 124-room hotel environment.Restaurant Manager | Taj, Madikeri (May 2015 – August 2016)
Led 5 F&B outlets and event locations for this luxury villa resort.
Achieved highest LQA scores within the company for 2015.Restaurant Manager | Ramada Caravela Beach Resort (2014–2015)
Managed 7 outlets and large-scale events for up to 2,000 guests.Assistant Restaurant Manager | Club Mahindra, Varca Beach Goa (2012–2014)
Oversaw 5 outlets and extensive beach-front event spaces.F&B Executive | Park Plaza, Chandigarh (2011–2012)
Led & successfully opened two speciality restaurants as a part of pre-opening. Coordinated operations for 5 outlets and events for up to 800 guests.Assistant Manager F&B | Mahindra Holidays & Resorts (2009–2011)
Part of F&B Team for several Pre-openings & Renovations during the tenure.
ACADEMIC BACKGROUND
Executive MBA (Pursuing) Les Roches Crans-Montana (2025) Currently advancing strategic leadership skills at one of the world’s top hospitality business schools.B.Sc. in Hotel Management IHM, Guwahati (2006 – 2009) Foundational training in luxury hospitality operations and management.
INDUSTRY SPECIFIC CERTIFICATIONS
(Financial & Analytics Certifications)
• CHIA (Certification in Hotel Industry Analytics) – CoStar Group
• CHAT (Hospitality Applied Technology) – HFTP (Hospitality Financial and Technology Professionals)
• USALI 12th Edition (Financial Reporting Standards) – HFTP (Hospitality Financial and Technology Professionals)
• Food Service Management – eCornell University
TECH EXPERTISE
I orchestrate a cohesive digital ecosystem by integrating cloud-based property management (Opera Cloud) and POS systems (Oracle Micros) with digital marketing tools to streamline operations and enhance the guest journey. I leverage this interconnected technology stack to generate actionable analytics, directly contributing to a 17% revenue increase and 21% boost in guest satisfaction & online reputation.• Core Systems: Opera Cloud (PMS), Oracle Micros, EMC Simphony.
• Analytics: CHIA & CHAT Certified, USALI 12th Ed, P&L Analysis; Forecasting.
• Productivity: Microsoft Office 365, Digital Marketing Tools, Review Management
CORE SKILLS
• Revenue Strategy: Proven track record of increasing annual revenue through strategic planning, pricing and upselling initiatives.
• Cost Control: Expert in reducing overheads and waste to improve bottom-line profitability without compromising on standards.
• Cross-Cultural Leadership: Fluent in German (C1), English (C2), Hindi, and Punjabi, with experience leading diverse teams with a global mindset across Europe and India.
• Tech-Driven Operations: Certified in Hospitality Applied Technology (CHAT) and proficient in Opera Cloud, Micros, and Digital Marketing tools to modernize hotel functions.
• Talent Development: Expert in designing comprehensive training programs that increase staff retention and engagement.
